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How We Handle Your Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep your sessions secure.

Account data protectionWallet transaction privacySecure payment handlingYour access rights
bf777 How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to see what data we hold, correct a detail on your account, or ask us to delete your information after you close your account, our support team handles those requests directly. We aim to respond within a few business days and guide you through the verification steps needed to protect your account from unauthorized access.

Live Chat Open the chat bubble on any page and tell the agent you need privacy support — fastest route for data requests and account questions during business hours.
Email Support Send your data request or correction notice to our support inbox; include your registered mobile number so we can verify your identity before releasing account information.
Account Settings Log in and visit your profile to update your email, change your mobile number, or review recent logins — basic account edits happen here without needing support intervention.
DATA SAFEGUARDS

How We Protect What You Share

We encrypt your login sessions, store payment details with the same encryption standards bKash and Nagad apply to their own apps, and limit internal access to your account data so only verification and support staff see it when resolving your requests. Cookie notices appear when you first visit; you control which tracking scripts run by adjusting your browser settings or our cookie banner choices.

Session Encryption

Every page load and every API call between your device and our servers runs over encrypted channels so login credentials and wallet PINs never travel in plain text.

Payment Tokenization

When you add bKash or Nagad as a deposit method we store a reference token, not your wallet PIN or account password, so even our own database cannot recreate your payment credentials.

Access Logs

We record which device, IP and timestamp accessed your account so if you spot an unfamiliar login you can flag it and we can trace the session back to its source.

Data Retention Limits

Transaction history stays as long as local financial rules demand, then we archive older records and eventually purge them — you can request early deletion after your account closes if local law permits it.

Privacy Policy Answers

We ask for your mobile number, email, and date of birth during sign-up. When you verify your account for withdrawals we may request an identity document to meet financial-service rules in Bangladesh.

Yes — contact our support team via live chat or email and request a data export. We verify your identity, then send a file containing your account details, transaction history and session logs.

We retain deposit and withdrawal logs for the period required by financial regulators in the regions we serve, typically several years. After that window closes we archive or delete older records.

We share transaction details with payment processors like bKash, Nagad and Rocket only to complete your deposit or withdrawal. We do not sell your data to advertisers or unrelated marketing companies.

Log in, go to account settings and submit a closure request, or contact support directly. Once we verify no pending transactions remain, we close the account and schedule data deletion per local rules.

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can disable non-essential cookies through the banner that appears on your first visit or in your browser settings.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.